Thank you for shopping at Shop Blavic. We are committed to providing you with high-quality fashion items and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
1. Returns
1.1. We accept returns on eligible items within 30 days of the purchase date. To be eligible for a return, your item must be unused, unworn, and in the same condition as when you received it. It must also be in the original packaging with all tags attached.
1.2. To initiate a return, please contact our customer support team at [email protected] to request a Return Authorization (RA) number. You will be provided with instructions on how to proceed with your return.
1.3. Please do not send your purchase back to us without an RA number, as it may result in delays in processing your return.
2. Refunds
2.1. Once your return is received and inspected, we will send you an email notification to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.
2.2. If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow 5 business days for the refund to appear in your account, depending on your payment provider’s processing time.
3. Non-Returnable Items
3.1. Some items are non-returnable and non-refundable. These include:
- Earrings (for hygiene reasons)
- Items marked as final sale
- Custom or personalized items
4. Shipping Costs
4.1. Shipping costs, including the original shipping fee and any return shipping costs, are non-refundable unless the return is a result of our error (e.g., you received the wrong item or a defective product).
5. Exchanges
5.1. We do not offer direct exchanges. If you would like to exchange an item, please follow the return process outlined above and place a new order for the desired item.
6. Damaged or Defective Items
6.1. If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to resolve the issue promptly.